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squealy · 12-02-2005, 18:19

Update

Amusingly, the NTL engineer failed to turn up this afternoon, and for some reason chose to come yesterday morning whilst I was at work. This had worried me somewhat so I phoned broadband tech support at lunchtime today to confirm that I had an appointment for this afternoon, which they duly confirmed.

This now means NTL engineers have failed to show for two out of three appointments, but arrived for one appointment that didn't exist. Twelve hours sat waiting in my house for engineers who failed to materialise. Is there any company aside from NTL who treat their customers with such disregard?

Cable modem is still rebooting spontaneously and I am at my wits end. Is there anyone out there who can help me? Or can someone suggest some way I can get some redress for this appalling lack of service? I did phone customer service last Monday to complain about the failure of the original engineer to turn up. The operative told me his team leader would call me back. Unsurprisingly that never happened.

12-02-2005, 18:19	#22
squealy Inactive Join Date: Dec 2003 Location: Nottingham Services: V+, XL TV, Sky Sports/Movies, M broadband and phone Posts: 366	Re: Cable modem spontaneously rebooting Update Amusingly, the NTL engineer failed to turn up this afternoon, and for some reason chose to come yesterday morning whilst I was at work. This had worried me somewhat so I phoned broadband tech support at lunchtime today to confirm that I had an appointment for this afternoon, which they duly confirmed. This now means NTL engineers have failed to show for two out of three appointments, but arrived for one appointment that didn't exist. Twelve hours sat waiting in my house for engineers who failed to materialise. Is there any company aside from NTL who treat their customers with such disregard? Cable modem is still rebooting spontaneously and I am at my wits end. Is there anyone out there who can help me? Or can someone suggest some way I can get some redress for this appalling lack of service? I did phone customer service last Monday to complain about the failure of the original engineer to turn up. The operative told me his team leader would call me back. Unsurprisingly that never happened.