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Originally Posted by ianathuth
Thanks for the explanation. You must admit though that Customers perception of NTL can be tainted by little things like this that appear simple to the uninformed. Can you imagine all those customers who are, or have been, sitting there waiting for an engineers visit to sort out their problem reading that their wait could have been shorter if engineers were not doing jobs like this. Even with the given answer, a new card will still have to be issued for the STB unless it is to be scrapped so these very busy people will still have to do it. To say that the NTL staff concerned have far more important things to do would have been better unsaid if a customer thinks that this is increasing his wait time. RThe customers service, or lack of it, is the most important thing for him.
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The Smartcards and STB's are already paired in the stores though, the actual pairing is done by the stores its the re-provisioning of a different card with an old box that would take the DMC engineers time that they dont have.
With a new box and card the provisioning would be done by billing when the STB receives a hit with an instruction of what channels to decode.