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Originally Posted by gooner4life
It is down to the Nagra provisioning system being a royal pain, and also a security issue, back in the days of Analogue when lots of people had Jerrold access they could enable every single channel and it would never show up on an audit or on any billing systems so fraud was rife, these days a select few people in the OSS team and the DMC have access to the Nagra system and they are busy enough as it is working on far more important things believe it or not.
Also without being able to say how Sky's system works I would hazard a guess that they have 1 system for there entire subscriber base, NTL have a mismash of different billing and provisioning systems, not to mention 2 entirely different networks, sky would have likely had the card provisioning automatically update the billing side where as NTL do not have this luxury until Harmony is completed.
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Thanks for the explanation. You must admit though that Customers perception of NTL can be tainted by little things like this that appear simple to the uninformed. Can you imagine all those customers who are, or have been, sitting there waiting for an engineers visit to sort out their problem reading that their wait could have been shorter if engineers were not doing jobs like this. Even with the given answer, a new card will still have to be issued for the STB unless it is to be scrapped so these very busy people will still have to do it. To say that the NTL staff concerned have far more important things to do would have been better unsaid if a customer thinks that this is increasing his wait time. RThe customers service, or lack of it, is the most important thing for him.