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Originally Posted by Andy E
What do I know I only worked for them for seven years... as an installer/ sevice then inside to faults, If a card was lost or damaged the box had to be replaced. Thanks for rubbishing my post ... i'll not bother offering any advice in future. Obviously you know a lot more than me
Andy E
ntl pirate
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I am not trying to rubbish your post in any way and accept that you have told us the way that NTL do things. I apologise if I have caused you offence, Also, as gooner4life says, if that is the way NTL want to do things then they are free to do so.
My grouse is that on the surface it would appear that NTL could do the same as Sky if they so wished and thereby avoid tying an engineer up with a job that isn't really needed. He could be better employed fixing another customers problem which does need an eengineer visit. Is there any technical reason why they cannot issue a new card and post it to the customer?