Quote:
|
Originally Posted by ianathuth
That's sounds a load of rubbish about not being able to send a new card. How is the original card paired to the STB in the first place? Sky send out new cards occasionally and will pair a card to a different box if asked. There is something drastically wrong with NTL if they can't perform a simple task like sending a new card and pairing it.
|
With respect NTL are the ones who run the business so they can do so how they seem fit and the gentleman who has lost his smartcard is not a SkyDigital customer he is an NTL one therefore it is irrelevant what sky would do or how Sky choose to work, NTL choose to pair the cards in house and if a card is lost or broken then they charge for a new card and a call out to replace the STB which incidentally will come with the new card.
If you ask nicely sometimes they will waiver the call out charge or the charge for the new card sometimes even both but it depends on the approach made.