Thread: lost smartcard....and
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Old 11-02-2005, 17:05   #7
ian@huth
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Location: Huthwaite, Nottinghamshire
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Re: lost smartcard....and
Quote:
Originally Posted by Andy E
The cards are paired to the boxes , so its not possible to send a new card , the whole lot has to be replaced by an engineer. hence the £25 callout charge. When i worked in faults a new box was £150

Andy E
ntl pirate
That's sounds a load of rubbish about not being able to send a new card. How is the original card paired to the STB in the first place? Sky send out new cards occasionally and will pair a card to a different box if asked. There is something drastically wrong with NTL if they can't perform a simple task like sending a new card and pairing it.
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