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Originally Posted by paul_v42
Agree entirely, but remember...this is ntl. They will more than likely try to imply a charge for sending an engineer out as it's not recognised as a fault. If it were to have no functionality at all then it would be seen as a fault. It's pathetic I know, but this is the way things are in ntl 
Paul |
Only if you let them though. Start quoting SOGA at them, and threaten to pull your services and they often have a change of heart. You have to remember, you're the paying customer, and if you're not getting the service you're paying for, kick up a stink. I've had quite a few run-ins with them over the years, even had the local customer services manager in my email address book, and a direct number at one point, because things were so bad.
Luckily we haven't had too many problems the last couple of years.