Thought I would shed some light on the situation for those of you having problems..
- For them to say call back tomorrow is simply rubbish. I can see that you are both on the Harmony system which would explain some things! All this week there have been maor problems with SABS sending the hits through - simply they havn't been sending!
- Call CS again and tell the agent you talk to on the phone to check in "Service Activate" (This is located on the drop box on the top left on your account screen) If there is "Digital Service" in here then it simply needs to be activated. You will need to give the agent your STB number - This will start 030 if you have a PACE or 1044 if you have a Samsung. Also the smartcard number - startig 06. The agent should then be able to activate it on the system.
Please keep in mind that this week the system has had problems with sending hits through to the STB's so be patient. Something else you could ask the agent to check is that the hits are actally pending. They should know howto view this, if not ask to speak to there Team Leader
Any problems, please ask!
Paul