Quote:
|
Originally Posted by MovedGoalPosts
In the past the contract has always just kept going for me on the same terms. The only time service levels and thus costs have altered seems to be when ntl mpose an annual change, say for TV, or if I ask for a different bb speed.
As for the smart card. I think you are in trouble. It's esential to the STB seems to be coded to the STB so that is it. Why they can't just post a new one to you though I don't understand, no doubt some lame technology reason. Even if they could post to you, I'd still expect an admin charge for doing so, given that it's hardly their fault your littlun has kleptomanic tendencies  |
As an engineer is needed to make sure things are done correctly basically. I can't see why she needs a new box though. All that need be doing is the smartcard changing on the system. And £25 for a new box?! I think they're telling porkies on that one. Charge for new boxes is around £150 if I recall correctly.
Give them a call and ask if they can just send you the card (I would imagine they can, but never worked in faults so no idea), saves you waiting in for an entire timeslot for a tech to come. All you hav eto do then is call and inform CMC of the new card number and they can swap it over.
Paul