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Originally Posted by Nemesis
It's unlikely the engineer checked every single button on the remote, and the battery check is the first thing to do. If it does turn out to be faulty, call Customer Services and they will send a replacement.
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Also, double check that the select button on the box works if the remote one does not. I am pretty certain I have used the program guide and been able to browse it but not select before but that has been a STB problem fixed by rebooting.
Can anybody think of anything else select is used for that does not rely on the STB interactive software?