Cable Forum - View Single Post - NTL Samsung Box

abirks · 10-02-2005, 16:54

There is a known fault on the NTL Samsung boxes where they change their settings (eg into wide-screen) & cannot be reset.

I contacted ntl & was advised that this is a widespread fault that ntl are aware of & is common on the Samsung boxes. It will be fixed by a download whcih I was told will take place in JUNE '05 & was I prepared to wait? WHAT??? Am I prepared to continue to pay for a service I am not recieving? Are they stupid at ntl?

If we all took this approach we would be paying HP on cars that don't start and monthly charges for mobile phones that don't make calls!

My box was replaced by another Samsung 3 weeks ago which worked for a time but has now gone wrong too!

Has anyone else had this problem?

I emailed the NTL CEO Aizad Hussain to complain & someone called me back although the situation has changed little! If you have had this problem perhaps you could email him too? Perhaps then he will take this problem & his customers more seriously!

10-02-2005, 16:54	#1
abirks Inactive Join Date: Feb 2005 Posts: 1	NTL Samsung Box - a mind of its own! There is a known fault on the NTL Samsung boxes where they change their settings (eg into wide-screen) & cannot be reset. I contacted ntl & was advised that this is a widespread fault that ntl are aware of & is common on the Samsung boxes. It will be fixed by a download whcih I was told will take place in JUNE '05 & was I prepared to wait? WHAT??? Am I prepared to continue to pay for a service I am not recieving? Are they stupid at ntl? If we all took this approach we would be paying HP on cars that don't start and monthly charges for mobile phones that don't make calls! My box was replaced by another Samsung 3 weeks ago which worked for a time but has now gone wrong too! Has anyone else had this problem? I emailed the NTL CEO Aizad Hussain to complain & someone called me back although the situation has changed little! If you have had this problem perhaps you could email him too? Perhaps then he will take this problem & his customers more seriously!