Well sorry to bring this one up again but it looks like its not sorted ?
Since I was told that I would get half price telephone line connection charges for 12 months and half price silver service broadband for 3 months I still haven't been presented with a correct broadband bill.
The half price telephone and the £20 credit no problem bills always correct.
But the
broadband billing its a joke to say the least.
This month I am told that I will be billed for £33.13 ? after contacting CS I was told that this is made up of £24.99 plus £8.14. Which I asked where or what is the £8.14 and I was told that they did not know so that will be removed from my account?.
On asking about the half price broadband I was told that we will have to bill you for £24.99 and then your account will be credited for £12.50, so that next month you will be billed for £24.99 and then the credit will come off.
Ok thats fare enough but last month (Yes billed incorrectly again) I was told that the person in disconnections that arranged for the price cuts would have to log on to the system to apply the credit to the broadband account.
The day I get a CORRECT bill for the broadband I will run naked round the streets of DERBY with the NTL logo on my ARSE!
But seriously come billing pull your dam finger out
.
I have arranged with BT to have the BT line re-activated next month and I am going to try pipex's 1 meg connection to see how their billing is has I have been told that I can cancel pipex if I am not happy.