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Originally Posted by poolking
Ok,
I've sent a cancellation letter to NTL stating that I would like to cancel my TV account and would like to keep my telephone account. I sent it recorded 1st Class recorded delivery on 3rd February, I've checked the royal mail website and said that it cannot confirm yet whether anyone has signed for it and a week has nearly passed, so I don't know if anyone has actually received the letter.
I sent it to the Manchester address printed on the back of the bill, can one of the NTL employees confirm this was the correct address to send the letter?
I can give you the relevant details via email or PM.
I am aware that I'll still have to pay in March, but I wouldn't want this to drag on too long as I am already paying for Sky.
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When i sent a cancellation letter to ntl in swansea it took them a 5 working days from when they recieved it for it to be passed over to relevant department. Dont know what its like in Manchester area but could take as long as mine did to get a response. But they accepted the cancellation order as per the date on my letter so didnt have to stay with them any longer