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TheBlueRaja · 09-02-2005, 10:44

Pehaps the users could sue them, it would make sense and would be an interesting case.

Irrespective of how many Gigs they have downloaded, they have paid for an unmetered service. It is the job of the service provider to provide the best level of service for those customers irrespective of how much they use it. To eject customers or to move them onto a crippled service is ethically wrong given that that customer has paid for the service.

Companies want to have their cake and eat it - thats the real problem here - you cant have them going round saying 29.99 for an uncapped service and then removing users who take advantage of that.

You dont see BT kicking you off their network for using the phone too much, and why, because their pricing policy protects the network.

The fault here lies at the feet of the service provider not the end user.

In fact its a bloody disgrace.

If you paid for unlimited phone calls at 30 quid a month and then got complaints from BT because you used it to constantly be in touch with someone would you be happy?

09-02-2005, 10:44	#6
TheBlueRaja cf.mega poster Join Date: Dec 2003 Location: Baw deep in a munter Age: 50 Services: Initiations, rep rigging and orgies! Posts: 5,750	Re: Tiscali Kicks Off BB "Hogs" Pehaps the users could sue them, it would make sense and would be an interesting case. Irrespective of how many Gigs they have downloaded, they have paid for an unmetered service. It is the job of the service provider to provide the best level of service for those customers irrespective of how much they use it. To eject customers or to move them onto a crippled service is ethically wrong given that that customer has paid for the service. Companies want to have their cake and eat it - thats the real problem here - you cant have them going round saying 29.99 for an uncapped service and then removing users who take advantage of that. You dont see BT kicking you off their network for using the phone too much, and why, because their pricing policy protects the network. The fault here lies at the feet of the service provider not the end user. In fact its a bloody disgrace. If you paid for unlimited phone calls at 30 quid a month and then got complaints from BT because you used it to constantly be in touch with someone would you be happy?