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Originally Posted by injuneer
A lot of the cabinets are left open/not secured properly by the installers (3rd party contractors usually, trying to reach ridiculous install quotas). There is much frustration amongst ntl network techs (those that are left anyway!!) that the problem isn't being taken seriously by management. No quality control anymore, the QA teams were made redundant!! A nice, dry secure cabinet = happy (ish) customers.  |
Right a couple of points here, granted a lot of the cabs may well be left open by contractors, but i think you may well find the reason for this been nothing to do with install quota, i for one never had a problem with the quota we were given, if anything there was not enough work around, the problem is that a lot of the cabs have to be broken into by the installers/contractors as they are not provided with enough cab keys for the number of installers that they have. Perfect example i went down to Stevnage for a while on service, saw the NTL service manager for that area (employed directly) was given a route of work, but when i asked for cab keys and alike the response was, "Got a screw driver aint ya?" Getting a little sick of all NTL's install problems been blamed on contractors.