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Acropolis · 08-02-2005, 18:55

ok here we go,

is there dial tone on the NTL line? this can be checked by plugging a phone into the NTL socket and listening for a dialing tone. If so, what is the phone number it is connected to? you can get this either by dialing 173 from the handset or ringing a mobile and seeing what number comes up on the screen.

Is there dial tone on the BT line? check as above, if so what number is on this line? ring a mobile to get this as 173 doesn't work from bt lines.

if the phone number your friend wants to keep is still on the bt line and NOT on the NTL line, then the number port has not gone accross correctly. If the number has been ported accross correctly then there ar several things that this could be, none of which you can really check yourself and would need a visit from a service tech.

What normally happens is this, NTL phone line is installed and connected, and assigned a "dummy" number which can be used to make adn recieve incoming and outgoing calls. Once the NTL install has been completed the customer needs to ring cs and ask for the number port to go ahead. NTL will then speak to BT and ask for the number to be realeased. This normally happens within 20 minutes or so, but can take a few hours to go through and can be prone to problems, remember the problem may not be down to NTL it may well be BT at fault.

Try plugging a phone into both sockets and ringing the number and see which ones rings, it may be cross jumpered or something similar at the DSA, there are a few things it could be, but i would start by checking which phone line the number you want to keep is on.

08-02-2005, 18:55	#12
Acropolis Inactive Join Date: Feb 2005 Location: West Midlands Age: 47 Posts: 79	Re: Odd ntl telephone problem ok here we go, is there dial tone on the NTL line? this can be checked by plugging a phone into the NTL socket and listening for a dialing tone. If so, what is the phone number it is connected to? you can get this either by dialing 173 from the handset or ringing a mobile and seeing what number comes up on the screen. Is there dial tone on the BT line? check as above, if so what number is on this line? ring a mobile to get this as 173 doesn't work from bt lines. if the phone number your friend wants to keep is still on the bt line and NOT on the NTL line, then the number port has not gone accross correctly. If the number has been ported accross correctly then there ar several things that this could be, none of which you can really check yourself and would need a visit from a service tech. What normally happens is this, NTL phone line is installed and connected, and assigned a "dummy" number which can be used to make adn recieve incoming and outgoing calls. Once the NTL install has been completed the customer needs to ring cs and ask for the number port to go ahead. NTL will then speak to BT and ask for the number to be realeased. This normally happens within 20 minutes or so, but can take a few hours to go through and can be prone to problems, remember the problem may not be down to NTL it may well be BT at fault. Try plugging a phone into both sockets and ringing the number and see which ones rings, it may be cross jumpered or something similar at the DSA, there are a few things it could be, but i would start by checking which phone line the number you want to keep is on.