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Acropolis · 08-02-2005, 18:41

in my honest opion, NTL are bloody useless and i wouldnt trust them to do anything. The people that work for them, well the ones that i came accross anyway, were always more than useful and tried everything they could to help out with whatever problem i was encountering at the time, and this would be several problems several times a day, but i never dealt with cs on installs back office.

When they had their down time last year and swapped over to the new systems, we had major problems with getting DTV/ATV/SACM and telephone lines to work. The installs were going ahead fine, but telephone lines hadn't been activated (although i belive this problem is now or very soon will be solved) and we couldnt get box's activated and all sorts. I personally would never have any service from them, we even on a couple of occasions had installers running around untli 11.30pm dropping letters through peoples letter box's telling them that their install which was booked in for the next day wouldnt be happening and to ring cs if they had a problem with this. joke or what.

08-02-2005, 18:41	#13
Acropolis Inactive Join Date: Feb 2005 Location: West Midlands Age: 47 Posts: 79	Re: not good enough in my honest opion, NTL are bloody useless and i wouldnt trust them to do anything. The people that work for them, well the ones that i came accross anyway, were always more than useful and tried everything they could to help out with whatever problem i was encountering at the time, and this would be several problems several times a day, but i never dealt with cs on installs back office. When they had their down time last year and swapped over to the new systems, we had major problems with getting DTV/ATV/SACM and telephone lines to work. The installs were going ahead fine, but telephone lines hadn't been activated (although i belive this problem is now or very soon will be solved) and we couldnt get box's activated and all sorts. I personally would never have any service from them, we even on a couple of occasions had installers running around untli 11.30pm dropping letters through peoples letter box's telling them that their install which was booked in for the next day wouldnt be happening and to ring cs if they had a problem with this. joke or what.