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Acropolis · 08-02-2005, 17:59

this problem did start to occur when they swapped their systems over the back end of last year was a real pain in the back side.

customer services are not telling you porkies there really is nothing that can be done about it, it is a fault within the systme, i used to get this problem all the time with box's that my techs had installed and then when not working within a couple of days would come back in as a early life failure and i would be sent out to sort the problem out.

i came accross a couple of people in the back office support team that had a couple of things they could try to attempt to speed the process up and sometimes it worked and sometimes it didnt, nothing else they could about it. it is just the system waiting to pair the card and box and send the "hit" through to the stb.

so long as 1-4 or 1-5 are coming through then there is no fault i would say with the install or the box, it is just the fault with NTL's sytem.

08-02-2005, 17:59	#11
Acropolis Inactive Join Date: Feb 2005 Location: West Midlands Age: 47 Posts: 79	Re: not good enough this problem did start to occur when they swapped their systems over the back end of last year was a real pain in the back side. customer services are not telling you porkies there really is nothing that can be done about it, it is a fault within the systme, i used to get this problem all the time with box's that my techs had installed and then when not working within a couple of days would come back in as a early life failure and i would be sent out to sort the problem out. i came accross a couple of people in the back office support team that had a couple of things they could try to attempt to speed the process up and sometimes it worked and sometimes it didnt, nothing else they could about it. it is just the system waiting to pair the card and box and send the "hit" through to the stb. so long as 1-4 or 1-5 are coming through then there is no fault i would say with the install or the box, it is just the fault with NTL's sytem.