[ian@huth]

Originally Posted by Neil

She was paying for 512/600k (depending where you lived at that time) broadband.

The fact that it was £5.00 less than normal suggests (as Graham & John suggested earlier), the she got a discount for buying her own cable modem originally.

There has been many many problems when people up/downgrade their BB packages when owning their own modems over the years, as ntl no longer apply the discount once up/downgraded.

Should you get £5.00 off you monthly BB bill as you own your own modem? Yes-in my opinion you should get that £5.00 off per month regardless of what speed package you are on.

ntl in their usual lame way never communicated anything about this to customers, & it was only when people up/downgraded that the issue came to light on their next bill (it was still not even mentioned during the upgrade phone call so that the customer gets a choice to stay on the current tariff/price

People have contacted ntl & got the £5.00 per month discount re-applied, but you will have to go high up to get your plight heard, as all the CSRs that members have encountered when ringing after getting their bills is "There's no £5.00 discount available once you up/downgrade.

That's no good after the event, & ntl should honour the £5.00 discount as long as they have your business IMO.

List of contacts here.

Good luck, let us know how you get on.

I don't see any reason why NTL should still be giving a £5 discount to users who bought their own cable modems. These customers have saved far more than the cost of the modem over the years and months they have used it. Cable Modems don't cost anything like as much as they used to and therefore would have a much lower rental value if indeed the monthly cost includes a modem rental charge. You might have more of a point if those customers were still getting the same speeds and paying the same prices as they were at the time of purchasing the modems.