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08-02-2005, 10:34

I`m an on-net customer, and at one point last night I was definitely through to the Indian call centre. I appreciate that people might correctly state that this isn`t the call centre for this issue, but when have NTL ever been good at passing calls to the correct department.

All my bills are paid for using my internet banking, I refuse to let NTL use DD with any of my accounts given the joke their billing department seems to be. The small premium each month is worth it if it prevents NTL accessing my bank account directly. They are the only company that I actually refuse to use Direct Debit with.

Anyway, I spoke to someone competent this morning and the phone is supposed to be switched back on (I`ll see if this is the case when I get home later) and they are going to chase up the payments.

Neil - Don`t know if I can make outgoing emergency calls, but I don`t think 999 would appreciate it if I were to make a test call.

08-02-2005, 10:34	#7
dr wadd Guest Posts: n/a	Re: Phone Bill Fiasco I`m an on-net customer, and at one point last night I was definitely through to the Indian call centre. I appreciate that people might correctly state that this isn`t the call centre for this issue, but when have NTL ever been good at passing calls to the correct department. All my bills are paid for using my internet banking, I refuse to let NTL use DD with any of my accounts given the joke their billing department seems to be. The small premium each month is worth it if it prevents NTL accessing my bank account directly. They are the only company that I actually refuse to use Direct Debit with. Anyway, I spoke to someone competent this morning and the phone is supposed to be switched back on (I`ll see if this is the case when I get home later) and they are going to chase up the payments. Neil - Don`t know if I can make outgoing emergency calls, but I don`t think 999 would appreciate it if I were to make a test call.