Typical ntl billing I'm afraid.
Dr Wadd-can you make outgoing emergency calls? ntl
must leave this facility intact when restricting phone lines (by law)
I also *think* they have to allow [i]incoming[/u] calls too.
If you have paid (DD I presume?) Then it's ntl's responsibilty to put your (paid for) phone line back on
b]immediately[/b] & go sort their own billing issues out.
I think you should not only speak to someone high up in ntl about this, but also speak to OFCOM.
http://www.cableforum.co.uk/board/article.php?a=28
http://www.ofcom.org.uk/
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Originally Posted by OFCOM
How to complain about your telephone service
What should I do first?
If you have a complaint, you should first raise the issue with your phone company and try to sort out the matter with them. But before you contact them, be clear about what exactly your complaint is and what you want done.
It is helpful to keep a proper record of your complaint that lists:
the date and time you spoke to your phone company;
who you spoke to; and
what they said or promised to do.
You should also:
ask your phone company when you can expect your complaint to be answered or resolved (or both);
keep copies of all correspondence; and
check your conditions of service or contract with your phone company.
What if I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t get the answer I want?
First, give your phone company a chance to sort out your complaint.
If you feel you have been dealt with poorly or unreasonably, you can ask for your complaint to go to a higher level. Many companies have high-level teams which deal with customer complaints that cannot be sorted out in the first instance.
If you are still dissatisfied, you can contact Oftel for advice. We have to consider any complaint or enquiry about telecommunications services supplied in the UK. However, we do not have to deal with complaints or enquiries that appear to be frivolous.
Who do I contact at Oftel with a complaint or enquiry?
If you live in England, Scotland or Wales, please contact Oftelââ‚ƚ¬Ã¢â€žÂ¢s Consumer Representation Section (lo-call rate number: 0845 714 5000)
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Quote:
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Originally Posted by OFCOM
What if I still cannot sort out my dispute?
The telecoms industry has set up an ombudsman scheme to resolve disputes between telephone companies and residential or small business customers. If your phone company is a member of the scheme, the Office of the Telecommunications Ombudsman (Otelo) will investigate your complaint. Otelo provides a free and independent service and, where a complaint is justified, can award up to £5,000 compensation. For more information, contact Otelo on 0845 050 1614 or see www.otelo.org.uk |
http://www.ofcom.org.uk/static/archi...ct_us/form.htm
Quote:
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Originally Posted by OFCOM
If you feel you can go no further with your telephone company, you can contact Oftel's Consumer Representation Section in the following ways:
Write to:
Oftel
Consumer Representation Section
50 Ludgate Hill
London
EC4M 7JJ
Telephone:
0845 7145000 (local rate number)
(020) 7634 8888
Fax:
(020) 7634 8845
Textphone:
(020) 7634 5370
Os dymunwch drafod cwyn neu ymholiad yn y Gymraeg, gallwch neud ar y rhif canlynol
020 7634 8843.
Local rate - check with your telephone company for tariff details.
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OFCOM contact details....
http://www.ofcom.org.uk/static/archi...Contactdetails