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Originally Posted by squealy
No, I don't have an appointment arranged.
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sorry i gathered from the fact that you said you wanted to rearrange an appointment that you already had one booked
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edit: oh soz you were being sarcastic, I'm afraid this whole episode has sorely tested my sense of humour.
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i was?? could you point out where please because i didn't realise i was!!
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The NTL engineer came earlier today and said to phone tech support and get another appointment if it went wrong again after he'd gone. I explained this to the bloke on tech support earlier but he insisted I had to run the tests again and then after the tests had been done he told me that he couldn't book an appointment because the systems were down!! 
What exactly goes on with tech support anyway? First time I phoned I got to speak to a nice lady in Swansea, this time I suspect I was speaking to someone in India (not that I have anything against India or Indian people). Am I selecting the wrong option on the phone? (I selected 5 - any other queries, rather than 2 - CM not working - I mean technically speaking it is working it just stops working every now and then  ).
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I know what the problem is because i ran a test on the modem from the mac address that you posted. (oh btw i work in tech support
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There are two langley broadband tech support call centres, one in india, one in swansea, and the calls are shared between them. All of the options on the phone could route to either call centre.