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07-02-2005, 20:22

I've just found out that my phone account has been blocked because NTL claim that I've made no payments on that account for 8 months. Needless to say, I wouldn`t be posting on here if that were actually true.

Now I've got to go through all of the trouble to demonstrate that they have taken my money, my bills have even reflected this fact. But, is it really NTL policy to leave accounts active for months like this with an amount outstanding? I can`t see that being the case since in the past NTL have phoned up to hassle me for being a couple of days late with payments.

Does anyone know how long NTL normally take to invoke action for bills not being paid? If I can argue that they take less 8 months then they can`t argue that the bill hasn`t been paid.

Thanks in advance.

Just don`t get me started on that damn Indian call centre..........

07-02-2005, 20:22	#1
dr wadd Guest Posts: n/a	Phone Bill Fiasco I've just found out that my phone account has been blocked because NTL claim that I've made no payments on that account for 8 months. Needless to say, I wouldn`t be posting on here if that were actually true. Now I've got to go through all of the trouble to demonstrate that they have taken my money, my bills have even reflected this fact. But, is it really NTL policy to leave accounts active for months like this with an amount outstanding? I can`t see that being the case since in the past NTL have phoned up to hassle me for being a couple of days late with payments. Does anyone know how long NTL normally take to invoke action for bills not being paid? If I can argue that they take less 8 months then they can`t argue that the bill hasn`t been paid. Thanks in advance. Just don`t get me started on that damn Indian call centre..........