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squealy · 07-02-2005, 20:12

Hi there. For the past week I've had serious problems with my cable modem rebooting itself. An engineer visited today and said the problem was that the signal to the CM was too strong (46-47 whatever that means) He fitted two "attenuators" to the back of the CM. However, my CM has already rebooted itself 3 times since the engineer left 5 hours ago (which is a slight improvement - it rebooted itself 117 times in 2 days last week according to broadband tech support

)

The problem seems to get worse at "busy" times i.e at weekends and the evening up until about 10pm, after which it only reboots itself once every hour or so.

Any of you techies got any suggestions as to what the cause of these reboots might be as the engineer seemed to think that he'd solved the problem but clearly hasn't.

The modem is an Ambit 100 and I'm on the 300k connection and running XP Pro.

(I will be ringing to arrange another appointment as soon as the CM reboots itself again and I have a few days to spare hanging on the phone at my own expense. It might be nice to have some possible causes to make to the next engineer).

Sorry if I've asked a stupid question or asked in the wrong place.

07-02-2005, 20:12	#1
squealy Inactive Join Date: Dec 2003 Location: Nottingham Services: V+, XL TV, Sky Sports/Movies, M broadband and phone Posts: 366	Cable modem spontaneously rebooting Hi there. For the past week I've had serious problems with my cable modem rebooting itself. An engineer visited today and said the problem was that the signal to the CM was too strong (46-47 whatever that means) He fitted two "attenuators" to the back of the CM. However, my CM has already rebooted itself 3 times since the engineer left 5 hours ago (which is a slight improvement - it rebooted itself 117 times in 2 days last week according to broadband tech support ) The problem seems to get worse at "busy" times i.e at weekends and the evening up until about 10pm, after which it only reboots itself once every hour or so. Any of you techies got any suggestions as to what the cause of these reboots might be as the engineer seemed to think that he'd solved the problem but clearly hasn't. The modem is an Ambit 100 and I'm on the 300k connection and running XP Pro. (I will be ringing to arrange another appointment as soon as the CM reboots itself again and I have a few days to spare hanging on the phone at my own expense. It might be nice to have some possible causes to make to the next engineer). Sorry if I've asked a stupid question or asked in the wrong place.