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Originally Posted by Tristan
You get one remote free of charge. If it breaks, you get a new one free, as I said above.
If you want a second one, for example to control the STB from a bedroom, or because you've lost the old one, etc, they'll charge you.
It doesn't seem all that unreasonable to me.
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Agreed, pay if you want a second or a replacement for a lost one. But my existing remote doesn't let me alter the volume; its functionality is comprised. Why should I pay for that? It's not like they don't get enough revenue out of me already.