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Originally Posted by Ignition
Speaking to someone in another cable company about this:
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I can tell thats not ntl.
I think the big problem for network maintenance, is the perceived impression by customer service management types, that an engineer without a list of ten service calls is sat on his backside drinking coffee. Some ntl areas have very bad return path problems, I was told by someone on this site that the practice of fitting an attenuator to the return path monitoring system, gives the NMC the impression that the noise floor is lower than it actually is!
I knew that was going on over two years ago in some poor ntl regions, engineering is not an ntl strong point. The managers in charge of engineering functions unfortunately don't seem to have any clout, they will only be able to show stats (the only thing guys at the top understand) when things go terribly wrong. I think then it will be too late, because engineers will of been made redundant or left of their own free will, and the skills will be lost.
Right now I think the management have their head buried deeper in the sand than ever, however the money problems wouldn't allow them to do anything if they realised whats going on.
We used to run routines in South Wales for noise floor measurements off our own backs, this stopped after the BNMC was created, the Broadband NMC was to be the dogs danglies in looking after the state of the network. I now understand however that due to company politics and empire building the BNMC have no teeth, they are unable to raise tickets to get problems sorted and the engineers are only rolled on faults that customers are complaining about. The BNMC are/should be capable of spotting potential service affecting problems and get them nipped in the bud before customers are affected, this is not happening, and it's rumoured that the BNMC will close because they are not providing a usefull function!
They are not providing a usefull function because lack of money and company politics are stopping them.
