[maxtoralias]

I am a newbie to NTL and have had cause to ring CS on a few occasions to date and have found that they are helpful and friendly. I have not adopted a confrontational approach and have been clear from the outset what I want to achieve during my discussion. Thus far, I have had a minor signal problem with the STB which was reset remotely without fuss and a minor issue with the outgoing e-mail server which was resolved in a short period (maybe by luck rather than judgement). I changed my mind during the install to have a SACM rather than the STB modem and this was also dealt with without fuss or drama. Everything seems to work as promised and the installation engineer was professional and extremely helpful. I hope that my obvious good fortune continues