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Originally Posted by TheInsider
And dont forget, The engineers will not pick the job up till 8.00 am. They then have to get to that cab which can take a while. The battery backup only lasts for about 4 hours on most cabs. I have seen it last for far less than that.
So let me see.
They cut call centers to improve customer service.
They reduce the hours those call centres are open to improve customer service
They cut Engineers to improve customer service.
They do No Preventative Maintenance to improve customer service.
They reduce the amount of hours they spend fixing faults to improve customer service.
If these are not the actions of a company on its last legs i dont know what are.
What next
Reminds me of the information Minister for Baghdad when the yanks where all around him and he said everything is OK
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I'm sure anytime soon we will expct an announcement like the one from Barclay Knapp gave out, saying "we are not in any financial difficulty"
The truth is they have never been out of it, my friends say they are still wasting money in other areas. They are not actually saving a lot of money by cutting back on the amount of techs on network call, but on the other hand the redundancies mean they are unable to offer a higher level of cover anyway.
One of my contacts said they are still sending non esssential network spares out from the central stores by courier for next day delivery, even if the item is just to replenish stock levels in the region. I never thought morale could get any lower when I left over 3 years ago, but the treatment of network technicians is now disgusting, I am sure the problem will get worse as more leave on their own decision. I also heard yesterday that another one in South Wales has found another job and put his notice in, thats on top of the ones already highlighted for redundancy. I was told they are not going to change their minds and keep one of the guys being made redundant or employ a replacement.
They do not care in the slightest how many people leave.
Crazy
