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Originally Posted by garyparson
Good for you.. 
What's wrong with offering incentives to KEEP customers once you have them? |
alot of people dont bother switching services becuase they are happy with the service, NTL does not need to worry about people who are existing customers as most are proberbly happy and dont or hardly even complain.
compaines will only take advantage of long time payers and subscribers, notice how effective the retention technique is ?