Cable Forum - View Single Post - call centre

dvboy · 03-02-2005, 00:02

Depends which department you're calling with BT. Faults used to go to India but they got so many complaints that all faults calls are now taken in the UK. I don't know what kind of traffic the call centres in India handle for BT now because I don't work for them anymore, but BT make no secret of the fact that they have some call centres there. I worked on directory enquiries which has never been outside the UK with BT.

03-02-2005, 00:02	#15
dvboy Inactive Join Date: Oct 2004 Location: Birmingham Age: 41 Posts: 36	Re: call centre - region dependant? Depends which department you're calling with BT. Faults used to go to India but they got so many complaints that all faults calls are now taken in the UK. I don't know what kind of traffic the call centres in India handle for BT now because I don't work for them anymore, but BT make no secret of the fact that they have some call centres there. I worked on directory enquiries which has never been outside the UK with BT.