Quote:
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Originally Posted by Neil
'Due to yet more budget cutbacks (Christ they had more money than this while bankrupt ffs) the managers of ntl in their infinite wisdom are cutting back on various things in an attempt to save more cash.
Mark my words-these things will be detrimental to the service, but hey-the bean counters in charge really couldn't give a toss.
These masterful steps are:
The mor.... manager responsible for coming up with these masterful plans to enhance the balance sheet *ahem* your service has of course been promoted to a major position where he can make even more of an impact on your experience as a mug *ahem* customer.
Thanks for choosing ntl, best hope your BB / telephone doesn't break at 5:01PM on a Friday...'
Good luck......
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And just to put one bit into perspective here.... the bit about running on battery back-up!
Only Telco cabinets generally have battery back-up, the battery back-up UPS project was shelved a number of years ago. That means only a small number of CATV cabinets have battery back-up at present.
To make that clearer....Cable Modems are carried on the "CATV" network, so not attending CATV outages means your "always on" cable modem, will in fact be off until the next day for something as simple as a mains surge causing the trip to cut out, all for teh sake of sending an on-call tech out to reset the trip at the cabinet!
Service will be very much affected by these service level cuts, that are a direct result of understaffing due to the recent redundancies.