'Due to yet more budget cutbacks (they had more money than this while bankrupt!) the managers of ntl in their infinite wisdom (
) are cutting back on various things in an attempt to save more cash.
Mark my words-these things
will be detrimental to your service, but the bean counters in charge really couldn't give a toss.
These masterful steps are....
Quote:
Only Network Masters/Outages affecting more than 30 telco subs are to be attended out of hours.
Power Outages will be attended until 11pm, then cab will have to run on batteries until 8am.
No CATV/BB Outages to be attended out-of-hours.
No Service Refferals to be attended out-of-hours.
No Preventative Maintenance, only fire-fighting.
No Upgrades.
No overtime.
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The monkeys responsible for coming up with these masterful plans to enhance the balance sheet *cough* sorry-your service, have of course been promoted to a major position where they can make even more of an impact on your experience as a mug *cough* sorry-customer.
"Thanks for choosing ntl, best hope your BB / telephone doesn't break at 5:01PM on a Friday..."
Good luck......