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Originally Posted by th'engineer
Very good idea you do not do NTL justice
Sorry not being able to get back to you soon been very busy, improving my customers experience.
Perhaps a little less pontificating from you, and blaming the customers for their views about the company.
If you have the authority to improve the service instead of arguing with customers you might try to improve the service.
And contrary to your opinion thâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢engineer is fully behind anything to get NTL to improve the service.
If you talked to certain people in the company you would realise that, if you can not understand customers concerns about the total mess.
That was made with the Manchester proxies you really are in not at all customer focused.
When you understand the customer requirements you may then be able to alleviate there fears of the introduction of the poxes .
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Sorry th'engineer but I have to disagree when I was contacting tech support and getting the wrong information, JustAnotherNoob was there for me I got a message to him and he helped me. I have to say that there are three main people who are totaly customer focuses are BBKing, JAN and Bill C. They are a credit to NTL and go that bit further than they need to trying to sort out customers problems. They all deserve better treatment than they recieve here and at NTL.
I hope they will keep up the good work for the sake of the customers.