Could have done with another option really "I rarely call tech support / customer services". I've had to say don't know who answered, as the last time I called customer services it was our local call centre at Teesside (I guess that's gone now, as it wasn't mentioned in the post above). I did phone broadband with a query a few weeks ago and got Wales.
I have heard of friends getting put through to India when they've phoned though.
