[Mick Fisher]

I tried V21's 2meg unlimited service and found it to be more like a poor 512 service most of the time, occasionly dipping to dial up speed at peak times. Tech support by phone is £1.00/minute and there only intention is to keep you on the line as long as possible. Otherwise there is a email system referred to as 'raising a ticket' which is almost completely ignored by V21.

Initially I was suckered by the standard 'We will get BT to check your line' They don't and thats the last you hear until you raise another ticket. Then you get Oh BT have not responded, we will ask them again. But they don't.
Eventually I got nasty and was told that my connections poor performence was a contention issue but was within acceptable(to them) parameters so they would not consider any furhter investigation.
At this point I cancelled.
Although they have a monthly contract they CHARGE £30.00 for a MAC in a vain attempt to chain people to there pathetic little company. All in all with connection charges and a crappy cheapo router that they supplied I find myself about £240.00 down for nothing. But leaving them is like a weight being lifted from my shoulders.
In short, as a IP V21 are useless, their Tech support is non existent. Signing up to V21 could be a huge mistake, I know it was for me.

Mick.