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Originally Posted by Tod
Had a new Samsung box fitted Saturday, was told that the interactive would work in 24 hours. Interactive still does not work and the box has not been able to obtain an IP address yet. Is there a network problem or do I need to phone CS?
My parents samsung has had this interactive problem for a while and they were told by NTL that interactive would not work until a new software update. They could not say when this was going to be. I asked the engineer at the time the box was fitted whether this was true and he said no.
Anyone know who is right?
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According to the DMC (Digital Media Centre) Engineers the Samsung Boxes on the Langley network are not completing the TFTP request and therefore cannot complete Interactive Provisioning.
They were planning a code download before Xmas to resolve it but when we (luton faults) closed the doors for the last time on the 29th it still hadnt been done.
If your in Aldershot you would have been looked after by our office.