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Theodoric · 31-01-2005, 10:56

Having glanced through this thread, I can see that my experience this morning was absolutely typical of ntl.

Putting hope over experience, I went to the ntl site, entered my postcode and found that I could have caller display. However, having seen examples here of what happens if you believe anything that ntl say, I phoned up ntl and discovered, surprise, surprise, that, no, caller display was not available in my area (Bromley); it was only available in the north east.

I did ask why, in that case, the ntl site said I could have customer display. The person I was speaking to expressed ignorance of this but said that my complaint would be forwarded internally (I'm sure that I heard it being filed in the WPB at this stage).

When I asked when it would be available I was told that they couldn't tell me a thing about this and that there was no one that I could speak to who could tell me anything.

So, as ntl aren't prepared to tell their customers anything, can anyone update us on what the true situation is? For a start, will it ever be available?

31-01-2005, 10:56	#51
Theodoric Inactive Join Date: Jun 2003 Location: London Posts: 2,974	Re: NTL caller display Having glanced through this thread, I can see that my experience this morning was absolutely typical of ntl. Putting hope over experience, I went to the ntl site, entered my postcode and found that I could have caller display. However, having seen examples here of what happens if you believe anything that ntl say, I phoned up ntl and discovered, surprise, surprise, that, no, caller display was not available in my area (Bromley); it was only available in the north east. I did ask why, in that case, the ntl site said I could have customer display. The person I was speaking to expressed ignorance of this but said that my complaint would be forwarded internally (I'm sure that I heard it being filed in the WPB at this stage). When I asked when it would be available I was told that they couldn't tell me a thing about this and that there was no one that I could speak to who could tell me anything. So, as ntl aren't prepared to tell their customers anything, can anyone update us on what the true situation is? For a start, will it ever be available?