dont get me wrong ,i'm sure the staff are nice people as i have found out on this BB, its just there web site and phone service .press this button then that button and so on untill you lose the will to live ..
i have only just found this ntl forum and some people here work for them , so its a good place to get help ..and i thank them for that

in fact this forum might just keep me with ntl
regards .,.,cliff