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Originally Posted by mcmanic
from a NTL Mole, how else?...lol
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I think the point Paul is making is that the Cable Forum team has access to people quite high up within NTL (people who would know, or at least know someone who would) and these people have said there will be an admin fee.
The person you spoke to may have assumed you are a new customer (logical assumption - if you have a service, why approach a salesman?). If this is the case, then they are right. There is no admin fee for new users.