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Originally Posted by daxx
What about all the 'person hours' needed to check that everything will work when the roll-out occurs, not forgetting all those who will need a new STB (if you get your BB thru an STB that is) who want to go over 1M download.
If you pay for your service then by all means (if the normal channels of communication do not appear to be working) have a moan, maybe a helpful associate will pop in and help you sort your problem out.
But then again it's the usual crop of whingers and whiners who want it all for free.
The answer is quite simple if you don't like what's on offer then feel free to 'shop around' and change to another ISP. According to what is posted in this board (mostly in the 'I'm going to XXXX ISP if NTL don't give me yyyy posts) alone there are plenty around who will give you what you need.
BTW don't let the door smack you on the backside on the way out  |
We pay ntl for the service if they want to upgrade it they should upgrade it for everybody whos equipment can handle the new speeds
i can understand a admin fee if you need new kit as then a techie has to test it deliver it .etc but an admin fee to upgrade the speeds that new customers will be getting anyway...
im not even overly worried about the cap...