Originally Posted by garyparson

So from what I understand, there's a £25 charge to 'upgrade' because of the change of old box to new box. If I complain that my current box is faulty, or at least the f'ing software regarding the sound is, would they charge me to change that to a newer box? If I mention that I'm going to be on the 2MB service would they just put a newer box in to save the hassle of coming out yet again? Would I still be charged for an 'upgrade'?