I have now washed my hands of NTL there total s--t and geting worse by the week.If i were you i'd get shot of them,I now have a BT 1m service and i have changed a few setings with the Telnet util' and its GREAT now, my d/load speeds are better online games run much better "AND" I can always get a connection. trust me ,,,get a real isp,,,thanks for post c-ya!