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Originally Posted by Neil
I just wouldn't give my money to a company with an business approach of "like it or lump it, we'll decide what packages that you the customer wants, & that's the end of it"
That's what really irks me with ntl, it's their completely arrogant attitude (always been the same)
ntl should (IMO) offer a variety of packages to entice customers in. Different customers have different needs, & the analogy above of the mobile phone tariffs is an excellent one as it shows the ever changing & varying needs of todays consumers.
How many of the mobile phone companies would still be in business today if they hadn't adapted to suit their customer's needs.....?
ntl are not interested in customer's needs (never have been in my experience), & the arrogance of these tariffs supports that.
let me remind you of something ntl-unhappy customers will leave to find a product that will suit them.
The rest of the industry is changing & adapting to meet it's customer's needs (it's called choice), yet as usual Hussain et all are too busy counting the zeros on their payslips to notice or even care.
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Yes, but your point taken in, they still are the biggest isp in the uk, so they must be doing something right..