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Originally Posted by scastle
Well, I'll admit I don't monitor these threads constantly, but I can honestly say that going by the line at the bottom that says the number of logged on users viewing the thread, I have never seen more than 6 for a cap thread.
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Well, there's 14 at the moment, but i still don't see what that proves.
OF COURSE there are going to be a vocal few.
Most people won't notice the cap. They use the connection for browsing, a bit of online gaming, and downloading the odd MP3 here and there. 30GB a month is too much for them. 1Mbit/month is too much for them, but the price is right, they get stuff done when they need it without too much of a wait, and everything is fine.
There are those who know about the capping, but don't care. They'll rattle the connection as they did before, and deal with NTL when they start sending letters. Why would they bother posting here?
There are those who know, but intend to switch ISPs, so again, why would they bother posting here?
There are those, however, who don't want to, or can't switch ISPs. 30GB/month for a price ADSL ISPs offer unlimited (>300GB/month, potentially, and trust me, I've approached that on my 1Mbit DSL line) connections for. I appreciate there are different costs involved in providing a DSL service and a Cable service, but really, is a cable connection ten times as expensive to supply as a DSL one? Bearing in mind that a DSL ISP pays BT wholesale a tenner a month, or thereabouts, that leaves about a tenner a month to pay for transfer, admin costs, etc. As i say, i don't know the costs involved in supplying cable internet, but i can't believe it's as much as, or more than, DSL. Either way, look at the comparison in packages between NTL and Telewest. Doesn't add up, does it?
Perhaps if NTL had a more secure network which didn't allow active theft-of-service (passive just doesn't MAKE them money, whereas active LOSES them money) like modem cloning, then we'd be better off, but i can't help but think NTL customers are being ripped off.
I, personally, will be opting for the business package, but what about residential customers? Why should they pay more or less the same as a business, but get a far worse service, both in terms of allowed usage, and telephone support? I called both business and residential customer services yesterday with some queries, and while business support were able to answer my question after a 30 second wait on hold, residential had me on hold for over 5 minutes, then said nobody there could answer and that they'd call me back. 24 hours have passed since. No ringback. I don't envisage myself needing customer services/tech support all that often (never needed it 2 years ago when i was last with NTL, used it once with my last DSL ISP), but it's good to know the option's there. By my calculations, business customers will be allowed to do over 400GB a month on the 3mbit package. That's 370GB more for 3 quid a month, and a 90 quid setup fee, assuming with the speed doubling the prices will stay the same. How can that be just?