[Doofy]

And may i say that on the whole the faults department are pretty good, i never had a problem with them before this. I am sure that some of them just say the first thing that comes to there mind or just say what they are told to. You are a braver man than i am it must take some doing working under the conditions you do not to mention the amount of abuse you must have to deal with. I am not sure if it is me or not but the level of service at NTL does seem to be getting worse as of late (only in some areas), Must be all the cutbacks etc. Ah well hopefully i will have a better experience on BT