[leemel]

Scary reading...I've been through exactly the same scenario as this.
Threatening letters, demands for payment, everything.
Thing is, ntl owe me money.
They won't send a cheque out in a reasonable time, depending on who you speak to in CS, depends on what they can do.
I'm getting to the stage that each time they send a letter, I send one back.
This is ridiculous, and a company the size of ntl should be ashamed of the way that they are messing their customers about.
I've written to Aizad Hussain to find out what is happening with this saga. I've had no sense from anyone that I've dealt with.
Tried calling disconnections as the lady in CS advised...despite calling them to set up the disconnection and anything that they have touched has turned to brown stuff...guess what, it's engaged.
Bunch of numptys.