Quote:
|
Originally Posted by Ignition
Damn ntl, fixing an HFC network fault within 24 hours, bad result.
Chances are the fault was spotted by the local chaps doing their morning checks by the way, so don't be too hard on the TSB. A lot of people don't phone for degraded service and if people don't phone it slows down identification of area faults.
|
I think the problem from a customer's point of view is if a problem appears for no reason he can see, and then disappears for no reason he can see, and then this happens on a number of occasions, it saps their faith in the reliability of the service. Sometimes it really is better to see someone actually come out and twiddle about with it, and then explain what the problem was and how it was fixed. Of course while this approach might be great PR, it's probably a lot more labour intensive, and labour is something NTL seems not to have much of any more.