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Originally Posted by Gareth
Haven't had any problems getting through to Sky customer service - much, much, much quicker than any call I've had with NTL. You're right that Sky don't do a package, as such, but they have teamed-up with BT to offer a joint package. The fact of having 3 separate providers can be a disadvantage, ie 3 different bills, or an advantage, ie less chance of all 3 services going belly-up at once.
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Although I have phone, TV and broadband all with NTL I still get at least 3 bills a month. All with different customer account numbers.
Been with Comtel -> NTL since around 1997. Odd technical and billing problems but generally they've been fine. Phone/TV charges have increased dramatically though since Comtel days! Now not so easy to financially distinguish between NTL and Sky/BT.