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Originally Posted by James79
<snip> There has been much debate in the household recently whether to leave NTL for Sky. I am off the opinion that (from what I hear from friends) Sky's Customer Service is attrocious and waiting times on phones are even worse than NTL. I would be inclined to remain with NTL due to their all inclusive packages. (Sky doesnt do Telephones or Broadband!!)
James
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Haven't had any problems getting through to Sky customer service - much, much, much quicker than any call I've had with NTL. You're right that Sky don't do a package, as such, but they have teamed-up with BT to offer a joint package. The fact of having 3 separate providers can be a disadvantage, ie 3 different bills, or an advantage, ie less chance of all 3 services going belly-up at once.