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Old 24-01-2005, 14:59   #176
The Butler
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Join Date: May 2004
Posts: 17
The Butler is an unknown quantity at this point
Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please

First off I've read pages 1-7 and 12 but got bored so if what I ask has been covered in pages 8-11 then I apologise. Sods law and all that.

Im a poor student.
I signed up originally for the 150k service for £17.99
This was then upgraded last time round to 300k at £17.99
My mate moved in so with two computers using the service but now with two incomes I upgraded to 1.5mb at £37.99

However I don't really need a 3mb service and I especially don't really need to pay £25 admin fee for it.

From what I've read I've got to phone up to get them to upgrade me.

Therefore my questions are:
Part A)
1) If don't phone them and stay on my 1.5mb service will they charge me £17.99 or £24.99 for it as I will be on their lowest or middle tier (not top)?

2) If I have to phone them up can I ask them to put me back down to the lower tier as even though I'm contracted to 12 months with NTL isn't that contract based on the original contract signed (which was their lower tier 150k service at £17.99) and/or when I upgraded to my 1.5mb at £37.99 I was signing up for 1.5mb service and its a bit unfair if they make me stick with 3mb at £37.99 as thats not the service I agreed to so if they've decided to decrease the price of the 1.5mb service thats their own promotional offer and nothing to do with me.

3) If I phone them up and have to ask them to decrease my tier to charge me £17.99 or £24.99 for the 1mb or 2mb service will I still be charged £25 admin fee for them... doing nothing.

Part B)
1) What are the current upload speeds on NTL packages? (or link to that info)

Thanks guys
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